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Current Problems

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Current Problems
What is Broken? Start End Status
Respondus Lockdown Browser is reporting an error accessing the webcam and is not able to continue.  Tests requiring Respondus Lockdown Browser are unable to be taken at this time. Wednesday, November 25, 2020, 2:00PM Unresolved
Blackboard Mobile Application on IOS (Apple) devices - App will not load but instead prompts the client to use the website to access Blackboard. Wednesday, November 18, 4:00PM Unresolved


Past Problems
What is Broken? Start End Status

WebEx - Reverted to Classic View

Thursday, November 19, 2020, 4:20PM Thursday, November 20, 2020, 3:14AM Resolved

Telecommunications - Some AT&T users are receiving the following message "This number has been disconnected or is no longer in service” when calling the university.

Unknown Thursday, November 5, 2020, 4:30PM Resolved

Degreeworks / Degreeplanner - Clients can log in but the information is not being provided in a timely manner

Tuesday, October 27, 2020, 8:27AM Tuesday, October 27, 2020, 11:00AM Resolved

SAIL and Banner unavailable for registration

Tuesday, October 27, 2020 12:36AM Tuesday, October 27, 2020 2:22AM Resolved - Currently inaccessible

Tuesday, October 20, 2020, 10:00AM Tuesda, October 20, 2020, 4:00PM Resolved

Banner and Degreeworks inaccessible

October 19, 2020, 8:17AM

Monday, October 19, 2020, 3:24PM Resolved

Microsoft Office 365 - MS is investigating an issue affecting access to MS 365 services. For status updates regarding this issue, please visit

Monday, September 18, 2020, 4:40PM Monday, September 18, 2020, 5:22PM Resolved

BlackBoard Access - Some clients may not be able to log into BlackBoard and are seeing the following error:Ticket '' not recognizedFor reference, the Error ID is 806949d2-8644-4ecb-97f5-0479a74a11ab.

Monday, September 21, 2020, 8:47AM Monday, September 21, 2020, 2:00PM Resolved

Network in Classroom East - Clients are reporting that they are unable to connect to the internet.

Friday, September 18, 2020, 8:00AM Friday, September 18, 2020, 10:15AM Resolved

Weave - Clients are unable to log into Weave

Friday, September 11, 2020 Friday, September 11, 2020, 4:56PM Resolved

Network in Univercity Center first floor

Monday, September 8, 2020, 9:00AM Monday, September 8, 2020, 10:20AM Resolved

SAIL, DegreeWorks, DegreePlanner, Argos

Wednesday, August 26, 2020, 3:45PM Wednesday, August 26, 2020, 4:20PM Resolved

Telecommunication system - Callers to campus may experience a slight delay as traffic routes across our backup circuits.

Friday, August 21, 2020, 10:00AM Friday, August 21, 2020, 7:08PM  Resolved

Refund page on SAIL is down

Saturday, August 15, 2020, 3:15PM Saturday, August 15, 2020, 7:48PM Resolved

Outlook email - Clients are receiving an email is blocked, check with administrator error message

Thursday, July 30, 2020, 10:45AM Thursday, July 30, 2020, 12:10PM Resolved

Jabber application for desktop phones - clients unable to select desktop phone on Jabber

Unknown Monday, July 17, 2020, 8:00AM Resolved with Jabber application update

FlyWire (used for online payments from foreign banks)

Wednesday, July 22nd, 2020, 10:00AM Wednesday, July 22nd, 2020, 3:08AM Resolved

Cisco Anyconnect VPN authentication

Friday, July 17, 2020, 3:34PM Friday, July 17, 2020, 3:55PM Resolved

Outlook desktop application on Windows or Mac computers

Wednesday, July 15, 2020, 12:55PM Wednesday, July 15, 2020, 4:30PM Resolved

Clients can't login to email on the web

Monday, July 13th, 2020, 3:03PM Monday, July 13th, 2020, 8:30PM Resolved

MicroSoft TEAMS - Some clients may not be able to join meetings on TEAMS

Wednesday, July 8, 2020, 10:07AM Wednesday, July 8, 2020, 10:41AM Resolved

MicroSoft TEAMS - Some clients may not be able to join meetings on TEAMS

Tuesday, July 7, 2020, 9:28AM Tuesday, July 7, 2020, 9:28AM Resolved

Islander_Student WiFi - Some clients are unable to authenticate

Monday, July 6, 2020, 9:00AM Monday, July 6, 2020, 12:50PM Resolved

Network in Glasscock building

Monday, June 29, 2020, 4:58PM Monday, June 29, 2020, 8:57PM Resolved

SMTP Service (infrustrusture supporting email sending from Banner, Qualtrics, Ricoh scanner/printer/copier and various networking appliances)

Friday, June 26th, 2020, 9:40AM Friday, June 26th, 2020, 12:00PM Resolved

Print Server - Clients may experience difficulty printing to Ricoh printers.

Resolution: If you experience difficulty printing to a Ricoh it may be due to a Windows update which was deployed on 6/16 . To resolve this issue, you will need to run the most recent Windows update and reboot your computer.

Monday, June 22, 2020, 8:00AM Monday, June 24, 2020, 9:22AM Resolved
My IslandID Management Portal - Clients can not reset passwords, claim accounts, or enter account requests Tuesday, June 9, 2020, 9:20 AM Tuesday, June 9, 2020, 10:20 AM Resolved
Cisco Jabber will not work without VPN connection Monday, June 1, 2020, 5:00 AM Monday, June 1, 2020, 9:30 AM Resolved

If you are experiencing technical difficulty after an outage has been resolved or outside of a maintenance window, please contact the IT Service Desk.

For a list of scheduled maintenance follow this link: