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Current Problems

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Current Problems
What is Broken? Start End Status
Jabber connection to desktop phone Unknown Unresolved


 

Past Problems
What is Broken? Start End Status

Network in Glasscock building

Monday, June 29, 2020, 4:58PM Monday, June 29, 2020, 8:57PM Resolved

SMTP Service (infrustrusture supporting email sending from Banner, Qualtrics, Ricoh scanner/printer/copier and various networking appliances)

Friday, June 26th, 2020, 9:40AM Friday, June 26th, 2020, 12:00PM Resolved

Print Server - Clients may experience difficulty printing to Ricoh printers.

Resolution: If you experience difficulty printing to a Ricoh it may be due to a Windows update which was deployed on 6/16 . To resolve this issue, you will need to run the most recent Windows update and reboot your computer.

Monday, June 22, 2020, 8:00AM Monday, June 24, 2020, 9:22AM Resolved
My IslandID Management Portal - Clients can not reset passwords, claim accounts, or enter account requests Tuesday, June 9, 2020, 9:20 AM Tuesday, June 9, 2020, 10:20 AM Resolved
Cisco Jabber will not work without VPN connection Monday, June 1, 2020, 5:00 AM Monday, June 1, 2020, 9:30 AM Resolved
Syncplicity is experiencing poor performance and higher than normal response times with desktop client and website Wednesday, May 13, 2020, 12:50 PM Wednesday, May 13, 2020, 2:58 PM Resolved
Syncplicity desktop client and website are experiencing poor performance and higher than normal response times. Tuesday, May 12, 2020, 10:20 AM Tuesday, May 12, 2020, 2:30 PM Resolved
Microsoft TEAMS private chat - feature is currently not available Tuesday, May 12, 2020, 6:19 AM Tuesday, May 12, 2020, 11:51 AM Resolved
Exchange Online (E-mail) - Re-notification of E-mails Wednesday, May 6, 2020, 10:30 PM Wednesday, May 7, 2020, 2:15 AM Resolved
Microsoft TEAMS (Status/Presence) - Not showing accurate setting. Tuesday, May 5, 2020, 2:55 PM Wednesday, May 6, 2020, 8:30 AM Resolved
Syncplicity - Desktop and web applications are exhibiting poor performance. Tuesday, April 28th, 2020, 8:22 AM Tuesday, April 28th, 2020, 11:35 AM Resolved
Network at the Art Museum of South Texas  Wednesday, April 22, 2020, 2:45 PM Wednesday, April 22, 2020, 3:39 PM Resolved
DUO 2-factor authentication - Clients are experiencing intermittent delays and failures, Tuesday, April 21, 2020, 12:32 PM Tuesday, April 21, 2020, 9:48 PM Resolved
Microsoft Outlook email - Users may receive an intermittent error message (error 500) when accessing mailbox. Monday, April 20, 2020, 7:30 PM Monday, April 20, 2020, 10:10 PM Resolved
WebEx meeting services - Clients are unable to connect to Meeting services Thursday, April 16, 2020, 3:27 PM Thursday, April 16, 2020, 5:24 PM Resolved
Syncplicity users are experiencing longer than usual response times on the tamucc.syncplicity.com web site resulting in performance issues and timeouts. Wednesday, April 15, 2020, 8:22 AM Wednesday, April 15, 2020, 12:55 AM Resolved
The university is currently experiencing an outgoing phone service delay in call completion Thursday, April 2, 2020, 5:20 PM Friday, April 3, 2020, 3:20 AM Resolved
Syncplicity Wednesday, March 25, 2020, 11:30 AM Wednesday, March 25, 2020, 2:38 PM Resolved
iEngage Friday, February 21, 2020, 4:23 PM Friday, February 21, 2020, 4:39 PM Resolved

Microsoft Teams

Monday, February 3, 2020, 8:11 AM Monday, February 3, 2020, 12:03 AM Resolved

 MyIslandID Management Portal 

Monday, January 6, 2020, 11:30AM Monday, January 6, 2020, 2:00PM Resolved

 Banner, DegreeWorks, DegreePlanner, Argos, S.A.I.L.

Tuesday, December 17, 2019, 10:32PM Tuesday, December 17, 2019, 10:57PM Resolved

Communication with Disaster Recovery (DR) site

Thursday, December 12, 2019, 12:24PM Thursday, December 12, 2019, 5:30PM Resolved

Voice service (telephones)

Calls incoming and outgoing to toll-free, long-distance and local numbers will be unable to complete.  Calls to 911 are unaffected

Tuesday, November 10, 2019, 3:45 PM Tuesday, November 10, 2019, 8:30 PM Resolved
DUO "call me" feature Thursday, November 7, 2019, 10:57 AM Thursday, November 7, 2019, 3:46 PM Resolved
My IslandID Wednesday, November 6, 2019, 5:05 PM Wednesday, November 6, 2019, 5:45 PM Resolved
 Exchange email Tuesday, October 29, 2019, 3:00 PM Tuesday, October 29, 2019, 3:20 PM Resolved
Syncplicity Thursday, October 10, 2019, 10:45 AM Thursday, October 10, 2019, 12:39 PM Resolved
 Blackboard Monday, October 7, 2019, 4:35 PM Monday, October 7, 2019, 5:39 PM Resolved
 Portion of network down in Glasscock Center Monday, October 7, 2019, 11:37 AM Monday, October 7, 2019, 12:07 PM Resolved
Concur Monday, September 30, 2019, 11:00 AM Monday, September 30, 2019, 4:30 PM Resolved
Internet Service in Garcia Center Tuesday, September 10, 2019, 1:40 PM Tuesday, September 10, 2019, 4:05 PM Resolved
My IslandID Management Portal services Wednesday, September 04, 2019, 12:16 PM Wednesday, September 04, 2019, 3:08 PM Resolved.
SSO.tamucc.edu  and other Shiboleth authentication services Wednesday, September 04, 2019, 12:16 PM Wednesday, September 04, 2019, 3:08 PM Resolved
Qualtrics Friday, August 30, 2019, 4:45PM Friday, August 30, 2019, 5:51PM Resolved
Users unable to log into Laserfiche Friday, August 30, 2019, 1:20PM Friday, August 30, 2019, 1:40PM Resolved
The Garcia Center primary internet circuit is down. They are currently running off of a backup circuit.  Tuesday, August 27, 1:30PM Tuesday, August 27, 3:25PM Resolved
Printing Thursday, August 22, 2019, 8:00AM Thursday, August 22, 2019, 9:32AM

Resolved

Islander_Admin WiFi  Thursday, August 22, 2019, 3:12AM Thursday, August 22, 2019, 7:55AM

Resolved

Phonebook.tamucc.edu searches Thursday, August 22, 2019, 3:12AM Thursday, August 22, 2019,7:572AM

Resolved

Microsoft SharePoint sites (OneDrive content) Friday, August 16, 2019, 9:55AM Friday, August 16, 2019, 1:40PM Resolved
IslandID login issue on SSO Friday, August 2, 2019, 7:30 AM Friday, August 2, 2019, 8:20 AM Resolved
Guest Wireless network is unavailable Thursday, July 25th, 11:30 PM Friday, July 26th, 9:29 AM Resolved

 Power is out at the Art Museum of South Texas

Tuesday, July 23, 2019 5:52AM Tuesday, July 23, 2019  2:17PM Restored

SSO.tamus.edu is not available 

Tuesday, July 23, 2019 1:25PM Tuesday, July 23, 2019 1:50PM Resolved

 Internet Service in Garcia Center

Thursday, July 18th, 2019 1:35PM

Thursday, July 18th, 2019 6:46PM Resolved. 

 Power outage in all campus locations

Thursday, July 18th, 2019 1:40PM

Thursday, July 18th, 2019 2:36PM Resolved. 

 Internet Access in Faculty Center

Monday, July 15th, 2019 5:00PM

Monday, July 15th, 2019 6:00PM

Resolved.

 Phonebook.tamucc.edu Search function

Monday, July 15th, 2019 10:45AM

Monday, July 15th, 2019 1:21PM

Resolved.

Phone andlor network access to Hammerheard building inaccessible. 

Monday, July 8th, 2019 8:30AM

Monday, July 8th, 2019 10:52 AM

Resolved.

AT&T service outage for clients on campus. 

Monday, July 8th, 2019 8:00AM

Monday, July 8th, 2019 8:54AM

Resolved.

 

Center for Instruction  (CI) 2nd floor has no network connection.   Wednesday, July 3rd, 2019 Wednesday, July 3rd, 2019 Resolved. 
Qualtrics email deliverability issue Monday, July 1st, 2019 11:35AM Tuesday, July 2nd, 2019 11:25AM Resolved
Duo Security SMS delivery issues within the United States.   Monday, July 1st, 2019 9:43AM

Monday, July 1st, 2019 9:54Am

Resolved
The campus primary Internet connection is down. Wednesday, June 26th, 2019 7:55AM

Thursday,
June 27th, 2019 8:21AM

Resolved
CCH Lab Network Connectivity Thursday, May 30, 2019 8:30 AM Thursday, May 30, 2019 11:17 AM Resolved


If you are experiencing technical difficulty after an outage has been resolved or outside of a maintenance window, please contact the IT Service Desk.

For a list of scheduled maintenance follow this link:

SCHEDULED MAINTENANCE